The button 'X' is not working anymore?

Close Outlook ® – ensure it is completely closed by ctrl-alt-del, Task Manager, and checking the processes tab , restart Outlook ®. When running Outlook ® XP or 2003 also check the best hidden option in Outlook ®:  Help - About - Disabled items. If you see a GroupCalendar™ entry there, remove it from the list.

Not everything was uninstalled how can I fix that?

I attempted to uninstall the demo through the normal windows "add / remove programs" in the control panel of settings, it didn't work!

You might have had Outlook ® running in the background processes.

To remove all remains: Press CTRL-ALT-DEL Taskmanager to stop GCHELPER.

In Outlook ®:

• Go to Tools, Options, Other, Advanced, Com add-ins;
• Select GroupCalendar™ and click the button "Remove".

If any buttons remain in Outlook ®:

• Right-click on the button you want to remove and choose the last option in the pop-up menu (adjust);
• Right-click again on the button and choose the second option: "delete".

You can also remove the "c:\program files\Group Calendar" folder.

We installed it but it does not seem to work, please help?

• Close Outlook ® and check it is not running by ctrl-alt-del - taskmanager - services;
• Also close GChelper if it is running;
• Delete the folder c:\program files\Group calendar;
• Install the product again;
• Start Outlook ® and do not change any settings;
• Check if you have a subfolder GroupCalendar™ under your private calendar;
• Make a new appointment in your personal Calendar;
• Check that it shows up in the GroupCalendar™ subfolder;
• Create a Public Folder on Exchange Server of type Calendar;
• Give everyone at least Author rights on the folder;
• In your GroupCalendar™ settings select the public folder;
• Create a test appointment and check that it shows in the public folder;
• Go to a network share where everyone has all rights;
• Copy the Group Calendar.mdb database to that network share;
• Adjust your group calendar™ settings in Outlook ® to reflect the new database location (browse to the share and select the database).

If this works, adjust the settings for the other users in their GroupCalendar™ settings. After this you can give every user a department setting to use in filters and views for the public folder.

Still no good? Try again with this manual or contact us.

Troubleshooting tips

• A general troubleshooting trick is to close Outlook ® and check ctr-alt-del : services. Close Outlook.exe if still running. Restart Outlook ®;
• If this does not work, close Outlook ® again and check ctr-alt-del: services. Close Outlook.exe there too if still running. Delete the 'Your Name'.ini file from c:\program files\group calendar and start Outlook®. With the settings button you can adjust the defaults to the shared locations / folders;
• If that still does not work and you use Outlook ® XP, check Help, About, Disabled add-ins. Maybe the add-in was disabled by Outlook®, and you can enable it there;
• If that is not the case check Tools, Options, Other, Advanced, Com add-ins and see if it is in the list and enabled. If it is not enabled, enable it and press OK once. Open the dialog again and check if Outlook ® accepted that;
• If that is not the case, remove the add-in from the "com add-ins" dialog and close Outlook ®. Reinstall the setup;
• If it still does not work log in as administrator and run setup again;
• If that still does not work disable the other add-ins first and try again. If you use a PDA, disconnect it.

The public calendar in Exchange Server shows my appointments but when I change or delete one, that is not updated in the Exchange public folder?

• For the public calendar to be in sync with the personal calendars of all users it is VITAL that one of the owners of the public calendar folder makes at least one appointment in their personal calendar while the Groupcalendar™-program is monitoring their personal calendar.;
• The GroupCalendar™-program will add a few fields to the public calendar folder that it needs to keep appointments in sync., but it can only do that if it is used at least once by someone who has owner permissions;
• Be aware that when an Exchange Server administrator changes Exchange Server permissions so that you become owner, those changes can take a long time to become effective. It might even be needed to restart the Exchange Server directory service for the permission change to become effective.

I run Outlook ® XP and the buttons on the toolbar do not work anymore and it not longer syncs?

• Try shutting down the pc and reboot.

If still no good:

• Start Outlook ®;
• Choose Help, About Microsoft Outlook ®, and then click Disabled Items;
• To enable GroupCalendar™, select the item and click Enable.

If still no good:

• Check Tools - Options - Other - Advanced options - Com add-ins;
• Check if GroupCalendar™ is in the list and the checkbox is checked;
• If it is not checked, check it.

If it is not in the list:

• Add button;
• Browse to C:\Program files\Group Calendar;
• Select GroupCalendar.dll.

If still no good:

• Install the setup again but make sure you have administrator rights.

The calendar does not sync.

• Open the GroupCalendar™-folder in Outlook ®;
• Select: Outlook ® menu View - Current view - By category;
• Select the grey header and press delete (delete all from the GC folder);
• Press the button [Sync Group Calendar™] - [Synchronize] to refill the folder again;
• While you are in the same form, check the box  "Launch autosync at Outlook ® startup".

This could be due to a number of causes:

• A missing component from either this 'Forms 2.0 setup' or this 'VB6 runtime library setup'.

If the problem persists:

• Delete the GroupCalender™-folder from Outlook ®;
• Empty the recyle bin in Outlook ®;
• Create a new Folder in Outlook ® of type Calendar and name it anything you like;
• Select the new folder in the GroupCalendar™ settings;
• Force a sync from the Sync.GroupCalendar interface.

If the problem still persists let us know.

It calls me "unknown"/"Empty" and does not show my name in the delegate access list?

GroupCalendar™ needs an email in the inbox or sent items folder of Outlook ® to understand who you are. It reads your name from the emails you sent. So if you never send an email it will not know your name. However Outlook ® can import email you have sent with Outlook ® Express if this is what you use and that will fix your problem.

Do this in Outlook ®:

• Menu 'File' - 'Import and Export' - 'Import internet mail and addresses';
• Select Outlook ® Express;
• Select mail;
• Press next.

It will import your email and you now have sent items in Outlook ® 2000. Restart Outlook ® 2000 and get a welcome screen, displaying your new name.

I can not find a way to  send reminders to a person or persons  regarding appointments that were entered on their calendar. Is there a way to do this in Outlook ® Group Calendar™?

• If you install SetupUKDA.exe you have the ability to add and edit appointments in the GroupCalendar™ including items for others then yourself;
• If you create a new item in the GroupCalendar™ it will ask you "is this for another user?" if you answer Yes, you will get a list of all users and can select one or more of those;
• The appointment will wait in the database for the other user(s) to synchronize their calendar and when they do, the appointment will be placed in their personal calendar. Also a box will pop-up informing the user of the new appointment in their calendar;
• Because the item is now in the personal calendar, the normal Outlook ® calendar reminders will apply to it.